Privacy Policy

Introduction

At Marbles Poulios, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or interact with our services.

This policy applies to the Marbles Poulios website (www.marblespoulios.gr) and all related services and communications.

Information We Collect

We may collect the following types of information:

Information You Provide

• Contact Information: Name, email address, phone number, company name
• Communication: Messages, inquiries, and requests you send to us
• Business Information: Company details, project requirements, and specifications

Information Automatically Collected

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent, click patterns, and navigation behavior
• Cookies and Similar Technologies: Information stored on your device for functionality and analytics

How We Use Your Information

We use your information for the following purposes:

• To Provide Services: Process inquiries, provide quotes, and deliver marble products
• Communication: Respond to your questions and keep you informed about your orders
• Business Operations: Improve our services, website functionality, and customer experience
• Legal Compliance: Meet legal and regulatory requirements
• Security: Protect against fraud and ensure website security

Legal Basis for Processing

Under GDPR and applicable data protection laws, we process your information based on:

• Legitimate Interest: When processing is necessary for our legitimate business interests
• Contractual Necessity: When processing is necessary to fulfill our contractual obligations
• Legal Obligation: When required by law or regulation
• Consent: When you have given explicit consent for specific processing activities

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website
• Business Partners: With partners involved in delivering products or services to you
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or sales of business assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure servers and encryption technologies
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection

While we take reasonable precautions to protect your information, no method of transmission over the internet is 100% secure.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide personalized content and experiences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Your Rights

Under GDPR and applicable privacy laws, you have the right to:

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of how we process your information
• Objection: Object to processing based on legitimate interest
• Withdraw Consent: Withdraw consent at any time

Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Fulfill legitimate business interests

Retention periods vary based on the type of information and legal requirements.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions from relevant authorities
• Other legally recognized transfer mechanisms

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Displaying prominent notices on our website

Your continued use of our website after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this privacy policy or want to exercise your rights, please contact us:

• Email: info@marblespoulios.gr
• Phone: +30 25410 27717
• Address: Poulios Asimakis S.A., Xanthi - T.K. 67100, Greece
• Data Protection Officer: You may also contact our Data Protection Officer at the above address

Complaints

If you believe we have violated your privacy rights, you have the right to file a complaint with:

• Our company using the contact information above
• The relevant data protection authority in your jurisdiction
• The Hellenic Data Protection Authority (APPD) in Greece